Help & FAQ
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Titles can be watched on your computer browser, tablet, or smartphone. To see how you can cast from various devices to different types of big screens see the answer for "How can I view Boston Baltic Film Festival on FestiVee using my TV?
You can find your ticket under "My purchases" in the upper right corner of the website. Simply log into your account and click on “My Purchases” to access your titles.
All films in the festival are in the original language with subtitles.
All films have English subtitles. We apologize if some of the film trailers are not subtitled.
The film passes are available for purchase and should be started to watch until midnight West Coast Time, on March 23, 2026.
There are many different ways to cast from varying devices to varying types of big screens. Here are some general instructions:
Smart TV: If you have a Smart TV, use a web browser app to access the festival website using the festival's URL.
Screen Cast: If you have an Apple TV, Chromecast, or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “Screen Mirroring” or “cast” to the TV device.
HDMI: You can also directly connect a laptop or computer using an HDMI cable by doing the following:
• Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
• Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
• Plug the other end of the cable into your laptop's HDMI out port.
• Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote. (Note: **If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display.)
You can test your device(s) for compatibility with our platform by:
• Watching a trailer from one of the purchased films.
Open up a web browser on your smart TV and enter your festival URL.
Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible - if your connection and/or device require, we'll adapt and send an appropriate stream to optimize your viewing experience.
Following the purchase of the film bundle, customers are directed to a dedicated film page where they will see a "Play" button. Upon pressing this button, a prompt similar to the one provided below will appear. After selecting "Continue," they gain instant access to the film, utilizing one of their allotted uses from the multi-film bundle pass.
Step 1: Purchase the 5-Film Bundle
Go to the “Passes” section in the top menu and select the 5-Film Bundle. Complete your purchase by logging into your account (or creating one) and entering your payment information.
Once purchased, the bundle will appear under “My Purchases.”
Step 2: Select a Film
Browse the Film Listings and click on the poster of the film you would like to watch.
Step 3: Start Watching
On the film’s page, click the “Play” button.
You will see a confirmation prompt informing you that using the bundle will redeem one of your five selections.
Click “Continue” to confirm. The film will begin streaming, and one use of your 5-Film Bundle will be applied.
You may repeat this process until all five selections have been used.
Film passes are available for purchase through March 23, 2026. You must begin streaming your selected film by 11:59 PM on that date.
You can purchase single-film tickets or festival passes directly on our Virtual Festival platform. Follow these simple steps:
Option 1: From the top menu
Click on “Single Film Pass” or “Passes” in the top menu.
Select the ticket or pass you wish to purchase.
Click the purchase button.
Option 2: From an individual film page
Click on the poster of the film you would like to watch.
You will be taken to the film’s page.
Click the purchase button on that page.
Please note:
Before the streaming period begins, the purchase button will say “Preorder.” Once the films become available for streaming (and throughout the Virtual Festival), the button will change to “Buy” or “Purchase.”
To complete your purchase:
4. Log in to your existing account, or create a new account if you do not yet have one.
5. Enter your payment information.
6. Confirm your purchase.
After completing your order, the film or pass will appear in your account under "My Purchases" and will be available to watch during the festival streaming dates.
If you're experiencing issues with your password, payment, or streaming, please visit the Festivee Contact Us page, and their administrators will assist you.
You can also reach out to the Boston Baltic Film Festival at [email protected]. However, some technical issues may require direct support from Festivee.
